How long will my order take to arrive?
Many of our products are made to order. We aim to dispatch within 2-3 days, however, some more complex orders could take longer. If you are working to a very tight timeline please ring us on 01780 762550 (Mon-Fri 8.30-5) and we will guide you as to what can be done and by when.
I can't see what I want on your website
Pick up the phone and talk to us! We make plenty of bespoke items. Tel 01780 762550 (Mon-Fri 8.30-5)
Can you do personalisation in different fonts/longer lines of text/logos?
Yes! There will be cost implications and your order will become a 'bespoke' order and so will be completed by email and telephone. Email us on email@example.com or call 01780 762550 (Mon-Fri 8.30-5)
I've made a mistake on my online order - can I alter it?
Quite possibly! As soon as you know you've a problem email us on firstname.lastname@example.org or call 01780 762550 (Mon-Fri 8.30-5)
I'm having trouble getting my credit/debit card payment through
The most common cause of payment problems is that the postcode you are entering for the billing address does not match the postcode that the card issuer is holding. You need to make sure that the address that your statements go to is the same as what you are entering on the payment page. Delivery address postcode could be a different thing!!
Do you make a Vegan product?
Yes! Please contact us to discuss your options.
email@example.com or call 01780 762550 (Mon-Fri 8.30-5)